Support Information

Customer support is provided 24 hours per day, 7 days a week, via email to support@bayweb.com. Please include your product serial number and User ID (if you have one) with your message. If you must talk to a service representative, please call during normal office hours.

Product Updates

BAYweb devices utilize a Cloud Computing architecture. Most of the functionality is resident on our servers. This allows us to continuously improve our products with enhancements and updates, minimizing the need to update the device itself.

Should you ever need to update your BAYweb device, we will ship you a replacement at no charge, other than for the cost of shipping. Once you replace your device, just return the old one in the same box using the prepaid shipping label.

Online Documents

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Warranty Information

If you happen to damage your device, which is not covered under warranty, contact support and let us know what you did to damage it. We will make you a great deal on a replacement.

Click here to review the warranty policy in detail.